General
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Why does there come no answer mail to my registration?
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In case you do not get an answer mail within minutes, check your mail settings and make sure, that your spam folder does not block sendings.
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Will my personal data be transferred to a third party?
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Your data and eMail adress is used and stored only for shipping of your orders and for our newsletter - as far as you have ordered it. There is no transfer to affiliate companies or to other third parties.
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How do I order?
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You can send us your order via eMail (verkauf@codesco.com), via fax
(+49-40/71300160) or by post.Please give us the following informations in your order:
- Complete name/company and adress or customer number, if available.
- Product and amount
- Platform
- Which version of QuarkXPress (or InDesign and so on)
- Digital delivery or box (if available)
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Do I get an order confirmation after having transmitted my order?
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Yes, as soon as we got your order and have dealt with, you get an order confirmation via eMail. Please, verify, if our confirmation is in accordance with your order and contact us, if there are any questions.
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What payment options do I have?
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You can pay as follows:
- direct debit (form)
- credit card (Master oder VISA)
- prepayment
- cash on delivery (only for box-versions)
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How can I be registered as a reseller?
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We need a trade license from you or an excerpt from the commercial register to prove that you are a dealer. Furthermore we need your complete adress data and eMail adress. Please send us these documents via eMail to verkauf@codesco.com or via fax to +494071300160.
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Do I have to register to order a product?
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No. You can order a product for example via eMail - for this you do not have to be registered. However digital versions are in many cases delivered with a link to the download area on our website. To get into the download area you have to be registered.
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When ordering several products, will they be sent as part deliveries?
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On behalf of our customers we try to deliver all products together at once. Part deliveries are possible as well, especially when some products are needed. The additional delivery is of course free of forwarding charges.
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Are the prices on your website mandatory?
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The prices on our webiste are subject to change. Changes and errors are expected. Some of the products we offer have permanently changing prices, so that price reductions happen as well as increases. Please require a proposal or ask for the current price under the phone numer +49-40/71300130.
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Do I get a price reduction when ordering multiple licenses?
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Our prices are calculated on good terms and in many cases predetermined from the producers, so that there is no possibility to bargain. In case you need multiple licenses please do not hesitate to require a proposal.
Retailing specialists and middle-class as well as major enterprises should always require proposals to benefit from discounts on projects or amounts.
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How and what do I get in a "digital delivery"?
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In a digital delivery you get an eMail from us containing the serial number or activation code for the ordered product. The software is attached in the eMail or you get a link for downloading the software.
Category: Allgemein